ARC International B2B Division - Worldwide leader in tailor made glassware solutions

Frequently Asked Questions

Who Is ARC International?

Arc International is a privately-owned, french company and the worldwide leader in Tableware. With a workforce of 19,000 across the world and 5 well-known brands (Luminarc , Cristal d'Arques Paris , Arcoroc , Pyrex , Chef & Sommelier ), Arc International is active in over 160 countries.

What are ARC International's production capabilities?

Arc International produces over 6 million items every days and owns production sites in France, Spain, the United States, Italy, China and in the United Arab Emirates.

Who Are We?

The B2B Division has an international perspective within the Arc International Group. Our mission is to provide the best solutions for our clients' problems through either products or services.

What are our core competencies?

The B2B Division concentrates its activities around 4 key areas: Manufacturing, Advertising, Incentives and Loyalty Programmes. Arc International's B2B Division specialises in Tableware and our area of expertise includes materials such as glass, porcelain, china, stoneware, plastic and aluminium.

What does mean "Creative Solutions" ?

This means proposing creative and tailor-made solutions . Our objective is to conceive and suggest solutions which cover products, packaging , promotional activities , all of which are relevant to the needs of each client .

Who should I contact for further information?

Wherever you are in the world , there is a sales representative of our B2B Division who can help with your enquiry .

What are the advantages of a glass product?

For any Incentive or Loyalty Porgramme or when creating an Advertising or Promotional item, glass benefits from a high perceived value amongst consumers .

Is glass a robust material?

Our undisputed expertise in glass enables us to treat the material and make it as robust as possible: suitable for dishwashers, it can be heat-resistant and shock-proof

What technical procedures are used to decorate a product?

Arc International offers you an unparalleled expertise can propose a wide range of decorative processes such as: printing, embossing, stamping,…which allow us to respond exactly to your specific needs for personalisation …

Is the decoration long lasting?

Our decorative techniques are tested regularly and evaluated to ensure resistance to external aggressive elements such as: detergents and hard water.

How long does it take to create an exclusive glass?

Several stages are necessary to create an exclusive glass.On average, this takes between 4 to 6 months, depending upon the moulds required, designs chosen etc

Aside from glass which is your speciality, what other materials can you offer?

We are indeed specialists in glassware, but we also have a vast knowledge of other materials today such as ceramic, steel, plastic…

How can we assure an optimum level of quality for our products?

We apply particular care when it comes to quality control: a first control which is either visual or automatic allows us to discard any items which do not reach the level of quality desired. A second check is then carried out by picking out samples to test and check the resistance and reliability of the products as well as their aesthetic appeal and conformation to size.

Why choose toughened glass as opposed to a refired product?

Toughening or tempering glass is a manufacturing process which inceases the life of a product. In fact, a tempered item can last 10 to 50 times longer than a refired product. This process is usually used to meet the demands of products used intensively, such as in catering.

What can I do if my products appear badly washed?

If there is a whiteish film on the glass or it looks a little dull, this is usually because of a build of limescale. To prevent this problem happening again, think about checking the level of calcium in the water, particularly with regard to the highest and lowest level amount of detergent. Other suggestions to bear in mind: if the glass looks blue, the cause is almost certainly due to too much rinse aid being used; if the glass looks yellow, there may be too much iron in the water.

What level of innovation does ARC International offer?

Arc International is constantly innovating throughout the year. Our R&D division carries out research in areas as diverse as: materials, decorations and shapes but also on concepts themselves and their usage by trend-setting consumers…such as wine appreciation.

Is it easy to transport glass and other materials?

Our expertise in packing materials enables us to ensure safe transportation of any type (eg air, sea, courrier,…) throughout the world . All of our transit packaging is studied to ensure the best level of security and safety whilst the merchandise is being transported.

Tell me about the Luminarc brand

Luminarc is ARC International's first brand. It is a worldwide brand and features many different materials. It is distributed in the grocery retail sector, department stores and independent outlets. Luminarc is the Tableware and Homewares' best friend througout the world.

Tell me about the Cristal d'Arques brand

Cristal d'Arques is the main crystal brand of ARC International. It is a single material brand (crystal). The brand is distributed in the grocery retail sector, department stores and independent retailers. Cristal d'Arques is the "French Touch" brand which adds glamour and sparkle to any social occasions.

Tell me about the Arcoroc brand

Arcoroc is brand for ARC International's "Food Service" Business Unit. This brand is specifically aimed at catering and hospitality professionals. Arcoroc is developping a range of products which are high in quality, robust, aesthetically pleasing and functional. Arcoroc offers a wide range of products including dinnerware, glassware and accesories.

Tell me about the Pyrex brand

We want to help you enjoy cooking, whether it is for entertaining friends or family or simply just making meals during the week. For this reason, all of our products have been designed to meet whatever needs you have. Today, Pyrex is a leading brand of ovenware, known historically for its oven-proof glass dishes. Pyrex is now much more than just glass. In fact,the range has been extended to include ceramic utensils , dishes and tins in non-stick metal, plastic utensils for the microwave and steel frying pans and saucepans suitable for all heat sources, even including induction. Consequently, Pyrex is omnipresent within the kitchen : from the freezer to the fridge, from the microwave to the oven, passing by the hob as well.